Frequently Asked Questions

You can contact us via phone, email or social media.

Phone: 0410 531 009

Email:

Instagram: instagram.com/collectivecandlesaustralia

Facebook: facebook.com/CollectiveCandlesAustralia

We are located at our Townsville Studio. Shop 5, 28 Greg Jabs Drive, Garbutt, Queensland 4814.

Please note, our Studio is closed until Monday, 14th of August. 

For more information click here

All of our fragrances adhere to national standards for safety and purity. Most contain a high percentage of essential oils but are formulated with fragrance to provide the most perfect ambient throw.

Our Bath Salts are made from 100% essential Oil.

We believe in sourcing all of our supplies in Australia. Helping other Australian’s and the Australian economy is important to us.

Sorry! we do not offer candle making supplies.

We are makers of candles only.

Collective Candles started as a passion project in a one-bedroom flat in Paddington, Brisbane. The rest is history!

Throw is a term used to describe how well the scent from a candle circulates throughout a room. We use the maximum fragrance load in all of our products to ensure a fantastic throw.

We don’t use any toxic additives to stop the natural process of the wax going yellow.  Sometimes, when the wax has vanillin added or either exposed to light the wax can naturally turn yellow. This does not affect the use of your candle, the burn or fragrance throw.

We no longer do Gift Cards, however, if you would like help on how to pick that perfect gift we are always happy to help.

Click here for information on refunds and returns

Unfortunately we don’t offer workshops.

Yes! All of our products are hand poured in Tropical North Queensland.

We have allocated set Charities that we donate to each year.

These are usually animal charities that are not for profit.

Unfortunately we do not donate to any cold calls requesting for donations. 

Unfortunately we don’t offer free products in exchange for advertising.